The Propulsion 2023 session "Building a Resilient and Profitable Supply Chain to Fuel Hypergrowth" features a conversation with Jeff Faulkner, VP of Operations at Samsara, and Propel's CRO Charles Lawson.
KEY INSIGHTS:
- "We innovated through the disruption by making sure that the forums that were set up were leveraging core data sets. With key cross-functional partners we were working with, we were able to accelerate reaction time across the organization. It became apparent in the end that our sales organization was not only able to sell on the product capabilities, but also on availability of the materials as well."
- "It's necessary not only to have the right strategy internally, but to engage with your cross-functional partners to be able to make sure the entire ecosystem is connected together with each other. That not only includes your internal functions like your finance and product engineering and sales team operations, etc, but the benefit of the Propel application is really to be able to extend that environment out and make sure that your partners are also operating from the same core system of record. There's a rapid capability to communicate those across an ecosystem that keeps you in a position to be able to have an advantage when it's time to market."
- "Finding ways to deliver new capabilities is key and taking an outside in perspective. Not just looking at the internal sets of requirements, but sitting down, spending time directly in the field with customers, to really understand how to be able to improve our relationships and expand our capabilities organically to be able to service and to solve additional customer needs. One of the core things that we think through is how do we actually get as much time as possible with our customers to be able to let them educate us on things that are relevant in their environment, and then finding applicability within our solution set to be able to expand into those areas in the future."
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