The Propulsion 2023 session "Do More of What Matters to Your Customers" features an interview with AMS Technologies' Jan Meise, CEO, and Ulrike Scholuebbers, Manager of Business Services, in conversation with Propel VP of Customer Success Mary De Frenchi.
KEY INSIGHTS:
- MEISE: "Often, as business leaders, we take the tool and we drive that into the organization. What we're trying to do with Propel is start the opposite way actually, where we start by focusing on the users and support their processes with the tools we're offering them. That is why we need a very strong connection between the management team and the business services team to make sure that we're supporting our business users."
- MEISE: "We need to make sure that the time spend of our employees in the system is at a minimum. The key term we're using is customer intimacy. Customer intimacy you don't build in Salesforce nor Propel or any other tool. You're building customer intimacy in front of the customer."
- SCHOLUEBBERS: "Propel is an important part of our larger IT solution together with Salesforce, where Propel is our starting point for distribution and solution business products during the whole life cycle. It enables us to better collaborate on any project. Whether it's a distribution product or a solution product, our goal is to simplify the processes and to enable our users to easily find the information they need for their daily business from all connected applications. The big advantage is when different solutions all work together, you get more efficiencies out of all of them, and that is why we are building towards a single data thread across the company."
