From Compliance to Marketing: Mastering Product Information at Scale | Propulsion 2025

In a session full of practical insights, Director of Regulatory Compliance Daniella Felix shares Teladoc Health’s transformation from fragmented systems to a single, streamlined QMS using Propel. With a dual focus on regulatory rigor and marketing agility, Daniella walks through how her team managed the integration of two acquired companies—each with its own tools and processes—into one cohesive quality ecosystem.

From supporting massive document throughput to aligning marketing with CMS and FDA requirements, Teladoc’s Propel journey reveals practical strategies for managing complexity at scale. Learn how the team drastically cut cycle times, improved visibility, and gained full control over critical processes like CAPAs, audits, and DHRs—while supporting a hybrid model of in-house and contract manufacturing.

KEY INSIGHTS

"We decided to change our process and make some updates, which allowed us to decrease our approval time. The process improvements we put in place included creating custom approval groups for each site and each type of change—automated through Propel."

"We’ve implemented audit records in Propel, so we’re able to document our internal audits, external audits, and supplier audits—everything goes through Propel, which has made life a lot easier for us."

"Writing good documentation for the changes you want to implement for your IT teams is critical. Having processes laid out and clear ideas of how you want your changes or new systems to work is essential—especially if you or your team aren’t the ones implementing them yourselves."

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