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Success Stories from a Change Agent (Diana Sehawneh)

Episode 17. Rule 17: Driving Transformation One Process at a Time. How Diana Sehawneh (MaryRuth Organics) transformed QMS workflows by learning the solution, engaging her team, and driving early executive buy-in.

In this episode of The Platform Rules podcast, host Dario Ambrosini is joined by guest Diana Sehawneh, Quality Project Coordinator for MaryRuth Organics.

If you take it one step at a time, digital transformation isn't nearly as daunting as it may seem. No one knows this better than Sehawneh, who started her transformation efforts at MaryRuths by optimizing her team's own needs for QMS documentation and revision workflows by adopting a modern solution—and has since continued to encourage other departments across the organization to adopt the same platform.

Listen to the full episode above, or click here to subscribe to The Platform Rules podcast for brand new episodes delivered wherever you prefer to listen.

Valuable Takeaways:

1. Engage your team from the beginning to create a sense of ownership.

2. Show executives the value of the project early on.

3. Continuously redefine your strategies for success.

Key Insights:

On Vision for Change:

"You have to have a clear vision, and you should be able to articulate this vision and inspire others to get on board. That's how you get executive buy in. You have to have strong communication skills to rally your teams, articulate the benefits of the transformation, and address any concerns that can happen."

On Engaging Teams:

"Engage your team right in the beginning. You want to create a sense of ownership and that can lead to more successful outcomes. When all teams are engaged, you can get a lot farther and get easier buy in."

On Working with Executives:

"Be agile and adaptable. Being flexible is key to making any change effective. Show your executives the value early on in the process. You want to maintain that enthusiasm, but then you also want to give them a long-term perspective of how the project is going and keep in mind that there's going to be improvements over time."

On Learning from Feedback:

"Seek feedback and learn from your failures. Every week I ask my team, "Is there anything going wrong? Is there anything I could do better? And then learn from those successes and failures and redefine your strategies and go down the path that's needed for success."

Want to become an agent of change at your company? Take a look at Propel's comprehensive resource "The 5x5 Program: A Proven Framework for Business Transformation."

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Digital transformation is all the rage, but there’s no clear definition of its scope and even less practical guidance about how to achieve it. To help manufacturing leaders navigate these uncertain waters, Propel has arrayed a roster of industry luminaries. Dario Ambrosini, Propel CMO, hosts product and other Propel leaders as they put forth a set of key tenets—The Platform Rules—to heed along your journey.

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