Kacey Heller is the Director of Product Marketing for Service Cloud Field Service at Salesforce, where she brings over seven years of experience shaping corporate messaging and product positioning. Before stepping into her current role, she led global messaging efforts across Salesforce’s major events, including Dreamforce, and helped craft strategic narratives for executive keynotes. With a strong foundation in branding and communications from earlier roles at Allison+Partners and Edelman, Kacey blends deep industry knowledge with a passion for connecting audiences to meaningful innovation.