Mike Prom is a seasoned professional with a rich background in product management and customer experience. As the current Director of Technical Product Marketing at Propel Software, he leverages his expertise to prioritize customer-centric strategies and innovation. Prior to this, Mike held significant roles at Duro and Siemens PLM Software, where he was instrumental in enhancing product capabilities and user experiences.
Fun Fact: In the past, Mike has designed snowmobile prototypes/wire harnesses for farm tractors and even a motorized ice fishing house.
![](https://cdn.prod.website-files.com/62d506b649ba5344e6eb9005/6635011e78c5c263cde4a959_Field%20Service%20Enablement%20A%20Walkthrough%20Guide%20to%20First-Time%20Fix%20Rates%20(1).png)
Operations
Blog
|
3min
With superior customer experience driving competition, you should be focusing on increasing your service technicians’ first-time fix rates.
May 3, 2024
![](https://cdn.prod.website-files.com/62d506b649ba5344e6eb9005/6634fbb3a81ee5ad3d0ffea9_Mike%20Prom.png)
By
Mike Prom
|
Director of Technical Product Marketing, Propel
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![](https://cdn.prod.website-files.com/62d506b649ba5344e6eb9005/6635011e78c5c263cde4a959_Field%20Service%20Enablement%20A%20Walkthrough%20Guide%20to%20First-Time%20Fix%20Rates%20(1).png)
Operations
Blog
|
3min
With superior customer experience driving competition, you should be focusing on increasing your service technicians’ first-time fix rates.
May 3, 2024
![](https://cdn.prod.website-files.com/62d506b649ba5344e6eb9005/6634fbb3a81ee5ad3d0ffea9_Mike%20Prom.png)
By
Mike Prom
|
Director of Technical Product Marketing, Propel
No items found.
View More
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