Imagine every team in your business, every role across your product cycle, working in perfect sync. That’s the power of Savant Systems—and they showed us how at Dreamforce 2024.
Among all the groundbreaking stories shared throughout the week, one stood out as a shining example of what’s possible when vision meets execution: Savant Systems.
The presentation—led by the heads of business and IT Angela Larson and Beth LeClerc—was not just a highlight for the event, it was a masterclass in leveraging the power of Salesforce and Propel Software to revolutionize business operations.
A Unified Platform for Unmatched Performance
Savant Systems has built their entire operational backbone on a single platform, integrating Salesforce and Propel to create a seamless flow of data across the organization.
This holistic approach means that everyone, from design and manufacturing to quality, marketing, sales, and service, is accessing and working from the same data in real time.
The result? A personalized, high-touch experience that meets and exceeds the expectations of Savant’s discerning customers, clients, and retailers.
Savant’s business impact using Propel:
–35% revenue growth in two years
–50% reduction in order entry and account management labor
–Over 1,000 hours saved in customer service
–74% reduction in time-to-market
This level of integration is a game-changer, ensuring that all teams are aligned, agile, and able to respond to customer needs with unprecedented speed and precision.
At the direction of Beth and the IT team, Savant crafted a master customer record using Salesforce Sales Cloud, Service Cloud, and Commerce Cloud, paired with a master product record managed on Propel. This unified approach enables the IT team to extend data, processes, and collaboration across the company, delivering insights and agility to Customer Operations and back again.